Outsourcing your Debtor Management is simply Smart Business!
There are dozens of reasons families can fall behind on fees. At Cole School Experts, we understand that debtor management is a time-consuming task that is tricky to carry out — particularly when staff have meaningful relationships with the families they serve.
Instead, schools around Australia are engaging us to collect tuition fees on their behalf. Our team members are empathetic and respectful to families while also highly successful at establishing a payment culture within the parent community.
Our debtor managers will start the process by systematically working through your Debtor Aged Trial balance. From there, we will be able to categorise each debt according to risk and then communicate with the associated family. We will either negotiate a mutually agreeable repayment schedule or, in rare cases, advise your team if the debt requires escalation.
Each quarter, we’ll provide you with a report of our key findings and collection statistics. We can also advise you on updates to your Terms and Conditions or tuition billing system if we discover they are not serving your school. When our debtor managers work for you, it’s the only job they do — with no distractions.
Our systems are virtual, acting on behalf of your school, combined with the human touch of a compassionate Cole School Experts Debtor Manager. After a few months of working with us, your school will see many improvements, including
If you’re interested in learning more about the benefits of working with Cole School Experts, we’d love to hear from you. We can walk you through our debtor management processes and ensure our solution is right for your situation.
We don’t just collect debts — we implement solutions!
When the Debtor Manager is working for your school, it is the only job they do… no distractions!
There are a lot of essential tasks wrapped up in school fee management. We can help where needed: managing tuition fee billing, invoicing, payments processing, following up on overdue balances, or daily fee transaction reconciliation.
We understand that sometimes communicating with families about school fees is a sensitive topic. For this reason, we approach with care through respectful, school brand-aligned communications. Adapting the school culture, we send reminders, statements and follow-ups, and initiate negotiations where required. If no solution is found, we coordinate a meeting between the family and your Business Manager to come to a resolution.
We can provide regular reports on cash flow, aged receivables, fee forecasts, disputes, and collection metrics.
There are a whole host of benefits to implementing regular reporting, from improved cash flow to reduced aged debtors and decreased bad debts. It really is a service that quickly pays for itself.
Respectfully and sensitively. We use a structured, sensitive collection process aligned with school values and policy, working collaboratively with all stakeholders to resolve disputes.
Our overdue fees service is implemented directly in your software for confidentiality, effective communication with finance and leadership, and ease of reporting.
If you’ve been asked to participate in a school software review, it’s worth remembering that schools aren’t just evaluating your product.
They’re assessing how you communicate, respond to questions, respect the process, and whether you’re the kind of partner they can trust long term.
If you’re a School Business Manager or Finance Leader, budget time probably brings a mix of emotions.
There’s the pressure of balancing the books, the challenge of planning for the unexpected, and the responsibility of ensuring your school can continue delivering the best possible outcomes for students and staff.
It’s a big job
